Privacy Policy

This Privacy Policy explains how Holdfast Basement Waterproofing ("Holdfast," "we," "us" or "our") collects, uses, shares and protects personal information when you visit holdfastbasements.com, submit a request, or call a phone number shown on the website (together, the "Service").

By using the Service, you acknowledge the practices described in this policy. If you do not agree with them, please do not submit information through the Service.

Holdfast Basement Waterproofing is a free referral service for homeowners. We help you get in touch with independent waterproofing and foundation contractors that serve your area. We do not perform inspections, repairs or any other construction work ourselves.

The contractors we refer you to are independent businesses. They are not our employees, agents or partners. Each contractor is responsible for its own pricing, work, permits, warranties and privacy practices.

Information you provide. When you submit a request, we collect the details you enter, which may include your name, phone number, email address, ZIP code, property type, whether you own or rent, a description of the problem, your preferred timing, whether you expect to file an insurance claim, and any notes you add.

Information from phone calls. When you call a number on the Service, our call-routing provider receives your phone number, the time and length of the call and the general location associated with your number. Calls may be recorded for quality assurance, training and routing.

Information collected automatically. When you browse the Service, we and our service providers may collect technical information such as your IP address, browser and device type, the pages you view, the website or advertisement that referred you, and the date and time of your visit. This is collected through cookies, pixels and similar technologies.

We do not request payment card details, Social Security numbers or other sensitive government identifiers, and we ask that you do not submit them.

We use personal information to:

• Connect your call or request with an independent contractor that serves your area;
• Contact you about your request, including follow-up calls and text messages you have agreed to receive;
• Operate, maintain, secure and improve the Service;
• Measure the performance of our website and advertising;
• Detect and prevent fraud, spam and misuse; and
• Comply with legal obligations and enforce our Terms of Service.

With independent contractors. To fulfil your request, we share your contact details and request information with one or more independent contractors (no more than three) that serve your ZIP code. Contractors pay us a fee for these referrals. Once a contractor receives your information, its own privacy policy governs how it uses that information.

With service providers. We share information with vendors that help us operate the Service, such as website hosting, call routing and recording, lead delivery, and analytics providers. They may use the information only to perform services for us and are bound by confidentiality obligations.

For legal reasons. We may disclose information when required by law, subpoena or court order, or when we believe disclosure is necessary to protect the rights, property or safety of Holdfast, our users or others.

Business transfers. If Holdfast is involved in a merger, acquisition or sale of assets, personal information may be transferred as part of that transaction, subject to this policy.

We do not sell your personal information to data brokers or share it for unrelated marketing purposes.

When you call: By calling, you agree to be connected with an independent waterproofing contractor, who may call or text you back about your request at the number you call from. Calls may be recorded for quality and routing. Consent is not a condition of any purchase; you can opt out at any time, and message and data rates may apply.

When you submit a request: you agree that Holdfast Basement Waterproofing and up to three independent contractors that serve your area may call or text you at the number you provide about your request, including by automated means. Your consent is not a condition of any purchase.

You may opt out of text messages at any time by replying STOP. You may also ask a contractor or us to stop calling you. Message and data rates may apply.

We use cookies and similar technologies, including tools provided by Google, to understand how visitors use the Service, to attribute calls and requests to advertising campaigns, and to measure advertising performance.

You can control cookies through your browser settings, and you can manage ad personalization through your Google account settings. Blocking some cookies may affect how the Service works. We do not currently respond to browser "Do Not Track" signals; where required by law, we honor Global Privacy Control (GPC) signals as a request to opt out of targeted advertising.

We keep personal information only for as long as needed to provide the Service, resolve disputes, maintain business records and meet legal obligations, after which it is deleted or de-identified.

We use reasonable administrative, technical and physical safeguards to protect personal information, including encrypted (HTTPS) connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on the state you live in (for example, California, Colorado, Connecticut, Virginia, Texas and other states with consumer privacy laws), you may have the right to:

• Know what personal information we have collected about you and how it is used and shared;
• Request a copy of your personal information;
• Request correction of inaccurate information;
• Request deletion of your personal information, subject to legal exceptions; and
• Opt out of targeted advertising and of any sharing that may be considered a "sale" under applicable law, including referrals to contractors who pay a fee.

To exercise these rights, contact us through our contact page or by calling (833) 460-4463. We will verify your request before acting on it and will respond within the time required by law. You may use an authorized agent to submit a request on your behalf. We will not discriminate against you for exercising your privacy rights.

The Service is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

The Service may link to third-party websites, such as map providers, photo sources or contractor websites. We are not responsible for the content or privacy practices of those sites, and we encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be highlighted on the Service. Your continued use of the Service after an update means you accept the revised policy.

If you have questions about this Privacy Policy or our data practices, contact Holdfast Basement Waterproofing through our contact page or by calling (833) 460-4463.