Accessibility

We want everyone to be able to get basement help from this site. We aim to meet WCAG 2.2 Level AA.

Which standard do we aim to meet?

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, published by the W3C.

What have we done to make the site accessible?

• Semantic headings and landmarks, and a skip-to-content link
• Full keyboard support, including menus, forms and the before/after comparison
• Visible focus indicators and color contrast meeting AA
• Form fields with labels and error messages announced to screen readers
• Reduced motion respected when your system requests it
• Links and buttons in page content sized to at least 24 by 24 pixels for touch

What if something is hard to use?

If anything on this site is hard to use, call us at (833) 460-4463 and we'll take your request by phone. Please also tell us about the problem through the contact page so we can fix it. You can also request an inspection in writing, or start from the list of basement services.

Which browsers and devices are supported?

The site is tested on current versions of Chrome, Safari, Firefox and Edge, on phones as small as 320 pixels wide, and with keyboard-only navigation.

Are there known limitations?

Embedded maps from third parties may not be fully accessible; every map has a text list of the same areas. Photo credits pages link to external sites we don't control.

How quickly will you respond?

We aim to respond to accessibility feedback within five business days and to fix confirmed problems as quickly as we can.